Privacy Policy

We respect your privacy and are committed to protecting the personal information you provide when using EraBet Casino. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have concerning your data. Please read it carefully.

Information We Collect

We collect information that is necessary to create and manage your account, provide our services, comply with legal obligations, and improve the experience on our site. This includes:

Account information: email address, username, password, chosen currency, and security question.
Identity and verification data: name, date of birth, address, and identity documents you provide for age verification and KYC checks.
Contact details: phone number and any messages you send to our support team.
Device and technical data: IP address, browser and device type, operating system, language, and technical logs.
Usage and activity data: game play logs, session times, bets and wins, bonus and promotion activity, VIP and loyalty points, and other interactions with the site.
Communications and preferences: marketing and communication preferences and any consents you provide.
Cookies and similar technologies: information collected through cookies and analytics tools to help operate and improve the site.

How We Use Your Information

We use your personal data for the following purposes:

To create and manage your account and provide access to our services.
To verify your identity and age and to meet our legal and regulatory obligations.
To operate, maintain and improve our platform, including personalization and game/service management.
To communicate with you about your account, transactions, promotions, offers and service updates, in accordance with your preferences.
To detect and prevent fraud, money laundering, abuse, cheating, or other prohibited activities.
To manage loyalty and VIP programs, including accumulation and redemption of points and associated benefits.
To respond to support requests and investigate complaints.
To carry out analytics, testing and research to improve our services and user experience.
To comply with legal obligations and cooperate with law enforcement or regulators where required.

Legal Basis for Processing (where applicable)

If you are in a jurisdiction governed by data protection laws such as the GDPR, our processing is based on one or more of the following:

Performance of a contract: processing needed to provide our services and manage your account.
Legal obligation: processing required to comply with laws and regulatory requirements (for example, KYC/anti-money laundering checks).
Legitimate interests: for security, fraud prevention, platform improvement, and enforcing our terms — we balance these interests against your rights.
Consent: where you have provided clear consent (for example, some marketing communications or optional cookies), you may withdraw consent at any time.

Sharing and Disclosure of Information

We share personal information only as necessary to provide services, meet legal requirements, or as otherwise described below:

Service providers: third parties that support platform operations, such as hosting, security, analytics, and customer support.
Game and platform partners: game providers and technical partners involved in delivering and managing games and related features.
Regulators and law enforcement: when required by law or to respond to lawful requests and investigations.
Affiliates and business partners: when needed to provide or improve services, or in connection with corporate transactions.

We require third parties to protect personal data and use it only for permitted purposes.

International Data Transfers

We operate internationally and may transfer personal data to countries outside your home jurisdiction. Such transfers may involve destinations with different data protection laws. When we transfer data internationally we use safeguards such as contractual protections or other appropriate measures to protect your information and meet applicable legal requirements.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember your preferences, analyze site usage, and deliver relevant content and promotions. You can manage cookie preferences through your browser or device settings. Some cookies are necessary for basic site functions and cannot be disabled if you want to use certain features.

KYC, Age Verification and Identity Documents

To comply with legal and regulatory obligations we may require identity documents and other verification information. We use these documents only for verification and compliance purposes and retain them only as long as necessary for those purposes and in line with our retention rules.

Data Retention

We retain personal data for as long as is necessary to provide services, meet regulatory and legal obligations, resolve disputes, prevent abuse, and for legitimate business purposes. Retention periods are determined by the nature of the data and legal requirements. When data is no longer required, we securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right to access the personal data we hold about you.
Right to correct inaccurate or incomplete information.
Right to request deletion of your personal data, subject to legal and contractual obligations.
Right to restrict or object to certain processing, including direct marketing.
Right to data portability for applicable personal data you provided to us.
Right to withdraw consent where processing is based on consent.
Right to lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise your rights or ask questions about this policy, contact us at the address below. We will respond in line with applicable law and may require verification of your identity before fulfilling requests.

Security

We implement administrative, technical and physical safeguards designed to protect personal data against unauthorized access, loss, misuse, or alteration. These measures include encrypted transmission, access controls, monitoring and secure storage practices. No system is completely secure, so we also rely on your cooperation to keep account credentials confidential and to use strong passwords.

Children and Minors

Our services are intended for adults only. You must be at least 18 years old to register. We do not knowingly collect personal data from minors. If we become aware that we have collected information from a person who is underage, we will take steps to delete the data and close the account in accordance with applicable law.

Marketing and Promotional Communications

We may send you marketing messages about promotions, bonuses and events if you consent or where permitted by law. You can opt out of marketing communications at any time by updating your communication preferences in your account or by contacting us. Even if you opt out of marketing, we may still send you service messages related to your account and legal notices.

Third-Party Sites and Services

Our site may contain links or integrations with third-party websites, game providers and services. Those third parties may collect or process personal data under their own privacy policies. We are not responsible for their practices. Please review third-party privacy policies before providing personal data.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes through the site or by other reasonable means. Continued use of our services after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us by email at [email protected].