Responsible gambling

At EraBet Casino we want gambling to remain an enjoyable form of entertainment. If play ever stops feeling fun, or starts to interfere with your finances, relationships or wellbeing, it can help to pause and use practical tools and supports. This page explains options you can use right away and steps to take if you feel your gambling is becoming a problem.

Nothing here is judgemental — just clear, practical options you can choose from. If you prefer to speak with our team about any of these measures, our support staff can help you apply tools on your account confidentially and without pressure.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

EraBet Casino provides a range of self-help controls designed to give you immediate and lasting control over your play. These tools are simple to use and can be changed to suit your needs.

• Deposit limits

  Set daily, weekly or monthly deposit caps from your account settings or the cashier. You can lower limits instantly; increases usually take effect after a short cooling period to reduce impulsive changes.

• Loss and wager limits

  Limit how much you can lose or how much you can stake in a given period. These help keep sessions predictable and prevent large unexpected losses.

• Session reminders and reality checks

  Turn on automatic reminders to tell you how long you’ve been playing or how much you’ve spent. Short interruptions help you step back and make deliberate choices about whether to continue.

• Time-outs (short breaks)

  Choose a temporary break from play that can last from 24 hours to several weeks. Time-outs are useful when you need an immediate pause without committing to a long-term decision.

• Self-exclusion (longer breaks or permanent exclusion)

  Self-exclusion blocks access to your account and marketing communications for the chosen period. This option is for when you need a longer, enforced break. If you decide on self-exclusion, our team will respect your choice and explain the next steps.

• Removing payment options

  You can remove saved cards, disable certain payment methods or avoid linking funds to gambling accounts. This extra barrier makes impulsive deposits harder.

• Account review and customised restrictions

  If you’d like tighter controls (lower withdrawal limits, reduced betting limits or a personalised cooling-off plan), contact support and we’ll discuss appropriate, non-judgemental options.

How to use these tools effectively:

• Decide a realistic weekly or monthly entertainment budget and set your deposit and loss limits to match it.
• Use reality checks to limit continuous play—set an alarm or session reminder before you start.
• Combine tools: for example, set both deposit limits and short time-outs to reduce impulsive behaviour.
• Tell a trusted friend or family member about your limits so you have extra accountability if you want it.

Warning signs that it may be time to use tools or seek help:

• Spending more than you can afford or borrowing to gamble.
• Chasing losses by increasing bets or playing longer sessions.
• Neglecting work, family or personal responsibilities to gamble.
• Feeling anxious, guilty, or unable to stop despite wanting to cut down.
• Hiding gambling activity from others or using secret accounts.

If you notice one or more of these signs, consider activating a limit, taking a time-out, or requesting self-exclusion right away. Our team can assist with these steps discreetly.

Links to Support Organizations

Professional help can make a large difference. If gambling is causing distress, contacting a specialist service is a strong and practical step. Below are types of support you can seek and some organisations that are commonly used by people in need of confidential help.

• Counselling and helplines

  Free, confidential counselling services can help you explore what’s driving gambling behaviour and develop coping strategies. Many organisations offer 24/7 helplines, online chat and email support.

• Peer support groups

  Peer-led groups provide shared experience and practical tips from people who understand the challenge of controlling gambling.

• Financial counselling

  If gambling has affected your finances, a financial counsellor can help you create a budget, negotiate with creditors and plan a sustainable path forward.

• Crisis support

  If you feel at risk of harming yourself or someone else, contact emergency or crisis services immediately. Crisis teams can provide urgent care and keep you safe.

Examples of organisations that provide support include national gambling help services, mental health crisis lines and peer-support groups. These services are confidential, non-judgemental and focused on practical steps you can take right now.

If you want help applying any of the tools listed above, or you’re unsure which option suits you best, our support team is available to assist. Choosing to use a tool or to talk to someone is a positive step — you don’t have to manage this alone.